Shipping policy

What carrier services used for deliveries?
We use following carrier services in order to deliver the orders to your doorstep in the most economical and fastest manner

NZ post, Aramex courier, DHL, Urgent Couriers, Posthaste

What are the freight costs?
For local orders, freight costs are automatically calculated real-time in the cart depending on
a) Weight of the order
b) Volume of the order
c) Location of delivery
If you are a guest user, you may enter the post code in the cart to calculate the freight costs.

What is your Delivery timeframe?

All goods are packed carefully and securely to ensure they arrive safely. The expected delivery time is 2-4 business days, depending on your location, unless there are issues beyond our control. Rural usually takes 2-3 extra business days. 

 

Posthaste

North Island

1-2 business days

South Island

2-3 business days
* Please allow an extra 1-2 days if rural 

Please ensure you select the correct shipping option (RURAL or NON-RURAL) at checkout, as our system will not fulfil your order if there is an error between the destination and the paid delivery rate. If you are unsure which rate to choose, please visit www.addresscheck.co.nz to confirm whether your address is rural or standard. 

Please leave a note upon checkout if you require signature delivery or have any specific instructions.

We hold stock on-site and fulfil your order within one business day. Once your order has been fulfilled, you will receive an automatic email with your tracking number. 

The customer must track the order and notify us immediately, and no later than 7 business days, if the parcel hasn't been received once it is marked as "Delivered" by the courier company, so we can investigate this matter. Please note that we cannot be held liable for stolen parcels.

 

Can I get shipping FREE?
Of Course, you can get free shipping. Please check our free shipping information.

Do you deliver to PO boxes?
Couriers cannot deliver to PO Boxes. Please provide a physical address

Do you deliver perishables ?
We do not deliver perishables, frozen and chilled products. However, if you insist us to do so we will consider the requests based on your location and delivery time. In such cases, please note that One Market cannot guarantee the condition of perishable goods such as fresh produce, frozen goods, and chilled. While we endeavour to do our very best at the packaging stage and include ice-packs where possible, please understand that these items are ordered at your own risk. Parcels in transit are not kept in chilled depots or vehicles.

Do you deliver Internationally?
Of course, please contact us on hello@onemarket.co.nz  before placing your order. The buyer is responsible for all duties, taxes or customs costs that could be incurred. Please check this information with your countries authorities.

How long will it take to receive my order?
Generally it takes 1-10 business days depending on the location, traffic conditions and seasonal events.

Can I track my order?
Of course, you will be received tracking details via email.

My order arrived but it's not all here?
Sometimes, we ship our products in different boxes (we limit how many glass bottles go into each box). Please track your delivery to see when the other boxes arrive. Please contact immediately if you have any concern.

I have not received the order yet, what do I do ?
Please track your delivery, Please contact us immediately if you have any concern.

I have received the order in damaged condition, what do I do ?
Please visit our return & refund policy