Privacy Policy

Introduction

One Market New Zealand Limited ("we," "us," or "our") operates the One Market website and services (the "Services"). This Privacy Policy describes how we collect, use, process, and protect your personal information when you use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

Identity and Contact Information

• Name, title, and contact details (email address, phone number, postal address)
• Account information (username, password, preferences)

Transaction and Payment Information

• Order history, purchase details, and payment information
• Billing and shipping addresses
• Payment card details (processed securely through our payment processors)

Technical and Usage Information

• IP address, browser type, device information, and operating system
• Website usage data, pages visited, and interaction patterns
• Cookies and similar tracking technologies

Communication and Preferences

• Customer service communications and inquiries
• Marketing preferences and subscription information
• Feedback, reviews, and survey responses

Personal Information Sources

We collect personal information from the following sources:

• Directly from you: When you create an account, place an order, contact us, subscribe to our newsletter, or interact with our Services
• Automatically: Through cookies, log files, and other tracking technologies when you visit our website
• Third parties: From payment processors, shipping providers, analytics services, and other service providers who assist us in operating our Services
• Shopify: As our e-commerce platform provider, Shopify processes certain information on our behalf

How We Use Your Personal Information

We use your personal information for the following purposes:

Service Delivery and Operations

• Process and fulfill your orders and transactions
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Process returns, refunds, and exchanges

Communication and Marketing

• Send you marketing communications (with your consent, where required)
• Respond to your inquiries and provide customer service
• Send you important updates about our Services and policies
• Notify you about new products, promotions, and special offers

Improvement and Analytics

• Analyze website usage and improve our Services
• Conduct research and analytics to enhance user experience
• Detect and prevent fraud, security threats, and abuse
• Comply with legal obligations and enforce our terms

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• Service Providers: To third-party service providers who assist us in operating our business, such as payment processors, shipping companies, email service providers, and analytics services
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction
• With Your Consent: When you have provided explicit consent for us to share your information
• Shopify: As our e-commerce platform, Shopify processes and stores certain information on our behalf in accordance with their privacy policy

Relationship with Shopify

One Market uses Shopify as our e-commerce platform provider. When you use our Services, Shopify processes certain personal information on our behalf, including:

• Order and transaction information
• Payment processing data
• Customer account information
• Website usage and analytics data

Shopify's collection, use, and disclosure of your personal information is governed by their own Privacy Policy. We encourage you to review Shopify's privacy practices:

• Shopify Privacy Policy
• Shopify Terms of Service

By using our Services, you acknowledge that your information will be processed by Shopify in accordance with their privacy policy and terms of service.

Third Party Websites and Links

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by One Market. This Privacy Policy does not apply to such third-party websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Data

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Security and Retention of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

In New Zealand, you can contact the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Phone: 0800 803 909

We encourage you to contact us first to resolve any concerns, and we will work with you to address your complaint.

International Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

• Using standard contractual clauses approved by relevant data protection authorities
• Ensuring that recipients are bound by appropriate data protection obligations
• Complying with applicable data protection laws and regulations

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.